Support Engineer (f/m)


Saarbrücken, Germany


As Support Engineer you will assist in various tasks of the in-house development department. Your role primarily includes the testing of products, diagnosis of returned faulty products and post-sales technical support.

Your tasks

  • Assembly and final testing of various products
  • Testing and reporting of development products
  • Diagnosis and repair of returned faulty products
  • Post-sales technical support including
    • Resolve customer issues (either management of our appliances or assistance with implementation)
    • 1st-level support - answering support calls via phone and e-mail to ensure a rapid and satisfying support experience for our customers.
    • 2nd-level support - resolving most technical problems of our customers, working closely with 3rd-level support to resolve most difficult problems.
  • Assistance in administration of stock and logistics

These qualifications are required

  • Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, Information System, Programming or a related subject is required
  • Experience in working with Linux, data networks, TCP/IP and security mechanisms
  • Experience in working with x86 architecture hardware, including knowledge of components, assembling and disassembling and diagnostic skills
  • Capability to cope with stress. Organised, thorough and comfortable in a multi-tasking environment
  • Good communicator with ability to work in a customer-facing environment
  • Fluency in German and English is required
  • Programming experience is useful

If you think you are the perfect fit for this position, don't miss your chance, contact us today: